Never miss a business call

24/7 Live call answering

Name: Smart Numbers
Telephone: 0345 0178 179

Full call-handling and message-taking by UK-based agents, 24 hours a day, seven days a week. Messages reach you by email, SMS or web form, never let a caller hit voicemail again.

From £15.95 / month Free setup UK call handlers

When to switch it on

Use it permanently, or just when you need cover

When your office is unattended
When your main line is engaged
When you need to work undisturbed
To cover high call-volume periods
To cover staff who are absent
Campaign / telemarketing response handling

Add-on options

Email messaging, free
SMS rates, negotiable
Call screening / forwarding, from 2p per minute
Call recording for quality control

Why choose us

Around-the-clock cover without the round-the-clock staff

Uninterrupted availability

Weekend, holiday, middle of the night, calls are always answered.

Professional image

Skilled UK agents represent your business with courtesy and efficiency on every call.

Cost-effective

Round-the-clock cover without round-the-clock staffing costs.

Customised handling

Scripts and processes tailored to your business, no generic call-centre treatment.

Customer satisfaction

Every call answered means happier customers, and fewer lost to your competition.

Scales with you

Need more capacity? We scale instantly with no notice period or contract change.

Pricing

Four packages, pick the one that fits your volume

Over-inclusive minutes are billed in 90-second minimum increments (bespoke is per-second at 1.9p).

Basic

£15.95

/ month

Free setup

10 inclusive calls
24/7 live call answering
Answered in your company name
6 standard questions
Email messages
Over-inclusive: £1.59 / call
Call patching available
SMS messages: 10p each

Choose Basic

Value

£49.95

/ month

Free setup

30 inclusive calls
24/7 live call answering
Answered in your company name
6 standard questions
Email messages
Over-inclusive: £1.49 / call
Call patching available
SMS messages: 10p each

Choose Value

Gold

£139.95

/ month

Free setup

100 inclusive calls
24/7 live call answering
Answered in your company name
6 standard questions
Email messages
Over-inclusive: £1.49 / call
Call patching available
SMS messages: 10p each

Choose Gold

Bespoke

from £39.99

/ month

£75 setup

24/7 live call answering
Answered in your company name
Bespoke scripted questions
Appointment booking / diary management
Phone orders handled
Email messages
Over-inclusive: 1.9p / second
SMS messages: 8p each

Choose Bespoke

From £1.39 per message on volume. Over-inclusive minutes on Basic / Value / Gold are billed in 90-second minimum increments. Bespoke is per-second at 1.9p.

More than a message-taker

A virtual receptionist, on the bespoke plan

The bespoke package goes beyond message-taking. Our agents become an extension of your business, booking appointments, transferring calls, taking orders and handling industry-specific enquiries.

Works particularly well for legal, medical, real-estate and trades firms that need professional call handling without an in-house receptionist.

Talk to us about bespoke

24/7

UK call handlers

<30s

Avg. pickup

£1.39

From / message

None

Contract tie-in

Quick answers

FAQs for 24/7 live call answering

What is a 24/7 live call answering service?+

Trained UK receptionists answer calls on behalf of your business at any time, weekends, evenings and holidays included. Messages reach you by email, SMS or a web form.

How does it benefit my business?+

You capture every opportunity, your callers always get a real person, and your business projects a bigger, more professional image. Particularly useful for overflow, out-of-hours and continuity.

Real people or automated systems?+

Real people. Calls are answered by live UK receptionists, never an IVR or voicebot.

What are virtual receptionist services?+

Receptionists who handle calls remotely on your behalf, transfers, message-taking, appointment scheduling, customer enquiries, exactly like an in-office receptionist would.

Can I use it part-time?+

Yes, many customers use it as overflow or out-of-hours only. Calls hit your line first; we only step in when you don't answer.

Is it right for my industry?+

We cover legal, medical, real estate, trades and many more. The script and process are tailored to your business, so the answer for every industry is yes.