Frequently asked questions

A virtual landline is a UK phone number that lives in the cloud rather than being wired to an exchange. Calls to it ring on whatever device you choose, a mobile, a desk phone, a softphone, an app, and you can change the destination any time. Same experience for the caller, far more flexible to manage.

Sole traders and SMEs who want to look established without publishing a personal mobile, multi-region businesses that need a presence in different towns, public-sector / charity bodies running 0300 lines, and larger brands running national 0345 / 0333 numbers. If you need a UK phone number, we can probably help.

New numbers are typically active in hours. If you're porting an existing number from another provider, it usually takes a few working days, we keep you updated and there's no break in service during the handover.

No. Virtual numbers ring on devices you already have, mobile, desk phone, softphone or our MobeX app. If you want VoIP handsets we can supply them, but it's optional.

No minimum contract. Cancel any service with four weeks' notice. Rentals and service changes are billed in advance.

We're a UK business with UK-based support. Average pickup time is under 30 seconds.

Yes, we port from most other UK telecoms providers. Start a port via the wizard and we'll handle the paperwork with the losing provider end-to-end.

Typically 5–10 working days, depending on the losing provider. Some take longer, we'll keep you posted throughout, and you don't lose service during the transition.

No. We coordinate cut-over with the losing provider so calls keep ringing through to your existing line until the moment of switch-over, then route through us.

We don't charge to port a number in. Some losing providers may charge an exit fee, that's between you and them.

We focus on UK landline numbers (01/02/03/08). For pure mobile porting, talk to us and we'll help you figure out the right route.

Sometimes yes. If the number hasn't been re-allocated by the previous provider we can often retrieve it. Send us the details and we'll check.

Voice over Internet Protocol, phone calls carried over your internet connection instead of a traditional phone line. The caller doesn't notice; you get more flexibility and lower call costs.

Not particularly fast, a decent broadband connection is plenty. As a rough rule each concurrent VoIP call needs around 100 Kbps. Stability matters more than raw speed.

Yes. The MobeX app runs over 4G or 5G as well as Wi-Fi. Useful for home workers and people on the move.

Calls divert to a fallback destination you set, usually a mobile. So you keep taking calls even if the internet drops.

Sometimes, depends on the make and model. Talk to us with the details. If you need new ones we supply a range of business-grade VoIP handsets.

Almost always, yes, especially once you factor in line rental, international calls and the ability to run multiple users off one bill. Send us your current bill and we'll quote like-for-like.

UK call handlers answer calls on your behalf, 24/7. From simple call-mop-up for the ones you miss, up to a full reception and appointment-booking service.

From 86p per minute, billed per second. No contract, give it a go and stop any time.

Yes, UK call handlers, 24 hours a day, every day of the year. Average pickup under 30 seconds.

Yes. Many customers use overflow / out-of-hours only, calls hit your line first and only spill to the live-answering team if you don't pick up.

Call 0345 0178 179 or message via the contact page. Average pickup is under 30 seconds and you'll talk to a real UK person, not a chatbot.

Yes, every customer gets a control-panel login. Change routing, manage features, view call stats and pull bills any time. If you'd rather, our team can run it for you.

Calls are carried via our platform on UK-based infrastructure. We don't sell or broker your data. See the privacy policy for the detail on how we handle personal data and call recordings.

Personal data is held on multiple servers within the UK. If we ever need to process data outside the UK we use the appropriate safeguards (IDTAs / SCCs).

Recordings made for staff training / security are kept for 30 days then deleted, unless we need to keep them longer for a contractual or legal reason.