Never lose calls when you're busy
Call queuing
When your lines are busy, callers wait on a network-managed queue, with hold music, position announcements and wait-time estimates. Up to 50 callers at once, no engaged tone, no missed business.
What's included
A polished queue, no hardware required
- Up to 50 callers can hold on the line at once, no engaged tones, no missed business.
- Customisable hold music and announcements, recorded by us or by you.
- Announcements can read out queue position and estimated wait time.
- All handled on the network, no extra hardware or office phone system required.
- Pair with Divert on Busy or Hunt Group to overflow long waits to another line.
Pricing
£9.95
/ month
Setup: Free
Capped at £45.95 per 50 numbers
Pair with Divert on Busy to overflow long waits to another destination.
Pick a number to add thisIn the queue
What the caller hears
Hold music
Pick from our library or upload your own. Comfort music while they wait.
Position updates
Optional announcements like 'You are caller number 3' and 'Estimated wait: 2 minutes.'
Branded greeting
A bespoke welcome message recorded by our voice artists, or your own.
Heads up
Want Call Queuing? First pick a number
Call features layer onto your Smart Number. Pick a number to attach to and you can add or change features any time from your control panel.
Customer calls
0345 0178 179
Routed to
07700 900 123
Forwards to your mobile
More to layer on
Helpful call-management features
One of the most comprehensive call-management suites in the UK, mix and match to fit how your business actually runs.
Add Call Queuing
Stop losing the calls you can't get to in time
Pick a number, switch on queuing, and engaged tones become a thing of the past.
3clicks
Pick a plan, pick a number, check out
